Return Policy

Thank you for shopping at PARAYANA JEWELLERS. We are dedicated to providing you with the finest quality jewelry and ensuring your satisfaction with every purchase.

Non-Refundable Items:

All items sold by PARAYANA JEWELLERS are non-returnable and non-refundable unless damaged during shipping or by a manufacturing defect.

Damaged Items:

In the unfortunate event that you receive a damaged item, we require you to notify us within one day of delivery by emailing us at contact.b12lifestyle@gmail.com. To expedite the resolution process, we kindly request that you shoot an unboxing video without any editing, clearly showing the condition of the package and the damaged item(s). Please email this unedited video to contact.b12lifestyle@gmail.com.

Refund Procedure:

Once we receive your unedited unboxing video and verify the damage was due to our error or occurred during shipping, we will initiate the refund process. Refunds will be issued to the original method of payment used for the purchase.

Conditions for Refund:

• The unboxing video must be provided within one day of delivery.
• The item must be unused and in the same condition as received.
• Refunds will only be issued for items confirmed to be damaged due to our error or during shipping.

Contact Us:

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us at contact.b12lifestyle@gmail.com. We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly.

Thank you for choosing PARAYANA JEWELLERS for your jewellry needs.